CAREERS
CRM specialist
Montreal / Hybrid
Turko is looking for a CRM specialist to expand its team. Under the supervision of the director of operations, you will be responsible for managing, optimizing and implementing customer relationship management (CRM) strategies within our company.
Are you a web geek with attention to detail and organizational skills? Are you known for your thoroughness and attention to detail? If you answered yes to these questions, then you may be the candidate we are looking for!
Tasks and responsibilities
- Oversee the implementation, maintenance and configuration of the company's CRM system, ensuring that it is adapted to the company's needs.
- Ensure data integrity and optimal use of the platform
- Carry out in-depth analysis of customer data to identify trends, purchasing behavior and business opportunities
- Design and execute targeted marketing campaigns, using CRM functionalities to automate marketing processes
- Define and monitor key performance indicators (KPIs) for customer relationship management
Desired qualities
- Positive attitude towards feedback, adversity and challenges
- Have a humble personality and be able to say the truth as it is when necessary
- Have impeccable attention to detail and a sense of organization
- Ability to stick to deadline commitments
- Have a willingness to evolve, constantly learn and take on new responsibilities
- Appreciate teamwork and show solidarity with other colleagues
- Results orientation and proactive problem-solving skills
Desired skills
- 1 to 3 years' experience in customer relationship management
- Excellent analytical skills and ability to interpret data to make informed decisions
- In-depth knowledge of CRM systems and marketing automation tools
- Ability to manage several projects simultaneously and meet deadlines
- Excellent verbal and written communication skills
- Excellent social, interpersonal and relational skills
- Fluent in french and english (spoken and written)
Major assets
- Agency experience
- Degree in a relevant field
Our employer promise
Benefits and conditions
We offer a range of benefits and working conditions that support you from day one:
- Competitive salary based on experience
- 3 to 5 cumulated weeks of paid vacation on the first year
- End of year bonus based on the agency goals
- Reimbursement of an amount on your cell phone bill
- STM transport card paid*
- Computer
- Possibility to work in the office, at home or elsewhere in the world*
- Insurance
- Possibility of contributing to the FTQ fund
*Certain conditions apply
Professional growth
We invest in our people both at a professional and a personal level:
- Tailor-made professional development plan
- Annual training budget per employee
- Leadership and communication coaching
- Access to online training at all times
- Acquisition and renewal of marketing certifications
Equality and diversity
Diverse and inclusive teams have a positive impact on human interactions:
- Anti-discrimination policy in place
- Training and education on individual rights and responsibilities
- Efficient complaints handling procedures
- Promotion of standards of conduct at all times
- Salary equity
Health and safety
The health and safety of our employees is our top priority:
- Controlled workloads
- Mental and physical health training sessions
Work and social life
A balanced work environment must value performance as well as fun, collaboration and team spirit:
- Team building activity
- Celebration of work anniversary
- Friday afternoon off during the summer*
- Stimulating and passionate colleagues
* Certain conditions apply
Social commitment
We make commitments in terms of sustainability, because it is a win for everyone. It’s good for businesses, the planet, our customers, our colleagues and our communities:
- Awareness of buying local, local media and the environment
- Special initiatives to support humanitarian causes
- “Pro bono” support for local OSBL clients*
* Certain conditions apply
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